Privacy Policy

1. In General

1.1. The concept of the platform is based in part on the publication of details regarding individual users by making such details accessible to other users via the platform.
1.2. The collection, administration and use of personal details by ChatGrape complies with applicable data protection laws by ensuring that each user is able to decide herself, which personal details shall be made accessible to other users.

2. Categories of personally identifiable information collected by ChatGrape

2.1. ChatGrape collects information from users upon registration on its website and in connection with theuse of any of ChatGrape’s applications. The personally identifiable information collected by ChatGrape falls in the following categories:

First and last name;

Company Name

Home or other physical address, including street name and name of city or town;

Telephone Number; and

Email address.

2.2. Personally identifiable information shall be saved and used in particular in order to offer new applications to the user, to improve such applications and conform them to the users’ needs.

3. Privacy Settings

3.1. Every user can change the privacy settings applicable to its account. In this way, the user can

3.1.1 decide, to a certain extent, which personally identifiable information is collected with respect to such user; and
3.1.2 define who can see personally identifiable information that is collected (see below, Item 3.2).

3.2. With respect to the following details, the privacy settings are preset as folllows:

3.2.1 Profile information is accessible to all members of the organization.
3.2.2 Company Information accessible to all members of the organization.
3.2.3 Content information is accessible to all members of the organization.
3.2.4 Private Rooms accessible to members of the private rooms

4. Use and sharing of anonymized data

4.1 For the purpose of development and improvement of ChatGrape’s Natural Language Processing Technologies, ChatGrape and its partner, the Austrian Research Institute for Artificial Intelligence (OFAI), will use and evaluate anonymized data including without limitation communication protocols. Such data will not contain any personally identifiable information.

5. Use and sharing of personally identifiable and non-personally identifiable information with third parties

5.1 By registering, the user explicitly agrees that ChatGrape shall have the right to use all automatically collected personally identifiable information, in accordance with the privacy settings of such user, for purposes of the ChatGrape applications. ChatGrape does not pass on personally identifiable information (see Section 2, above) to third parties, except as required by law or with the explicit consent of the user. ChatGrape implements all reasonable measures to prevent the unauthorized access by third parties to saved details.
5.2. The user explicitly consents to the storage and use of non-personally identifiable information for purposes of in-app advertising by ChatGrape or its partners.


6. Plugins and Widgets for Social Media

6.1. Intercom Plugin: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit Intercom’s services are governed by Intercom’s terms of use which can be found at If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

7. Cookies

7.1. Several areas of the ChatGrape website use ‘cookies’ ─ small text files that are placed on the user’s computer and stored by the browser. They are used by ChatGrape to provide a more user-friendly, effective and secure service. Cookies also enable ChatGrape to identify a user’s browser and offer services to such user. Cookies do not contain any personally identifiable information concerning unregistered users.
7.2. You can prevent the installation of cookies by entering the corresponding settings in your browser software. However, please note that in this case you may not be able to use the complete range of functions of the platform to its full extent.

8. Google Analytics

8.1 The platform uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses ‘cookies’ (see Section 6, above). The information about your visit collected by the cookies, including your IP address, is usually transferred to a Google server in the USA and saved there. To the extent that the platform has activated IP anonymization, Google first abbreviates your IP address within member states of the European Union or in other signatory states of the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use the information collected on behalf of the website operator to evaluate your use of the platform, to compile reports about your activities within the platform, and to provide further services to ChatGrape related to use of the platform and Internet use. Google will under no circumstances associate the IP address transmitted by your browser within the operations of Google Analytics with other Google data.
8.2. You can prevent the data related to your use of the platform, including your IP address, generated by the cookies from being recorded by Google and Google’s processing of this data by downloading and installing the browser plugin from the following link:

9. Governmental data access

9.1. ChatGrape will do everything in its power to protect the User from data access by governmental authorities. ChatGrape will not allow any data access to any authority, unless such access is stipulated by the laws of Austria or Germany. ChatGrape has not and will not have any agreement with any national, European or international intelligence service. ChatGrape will, in accordance with the laws of Austria and Germany, do its very best to act in compliance with national and international data protection standards.

10. Data Security

10.1. All ChatGrape data including without limitation User and Customer data are hosted on servers in Germany, thus German data protection laws apply.
10.2. The entire data traffic, including without limitation the internal data traffic between the server and the data center, is encrypted with Secure Sockets Layer. The backup data are encrypted with GNU Privacy Guard.
10.3. The data are also under internal and external code reviews.
10.4. A peer reviewed encryption protocol for the chat function, which is also used by TextSecure and WhatsApp, is in development.

11. Changes to Privacy Policy

11.1 If ChatGrape decides to change its privacy policy, it will post those changes on this page. This policy was last modified on April 21, 2015.

12. Your Consent

12.1. By using our site, you consent to our privacy policy. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at