Case Studies

TELE Haase

By 21. March 2017 No Comments

CASE STUDIES

Monitoring Technology / New Work Environment

Meet this high tech enterprise with zero managers

“Everyone at TELE is unique. But they are united – as a large and productive organization.”

Unifying a company without hierarchy

When Christoph Haase took the reins of his over 50 year old family business in 2000, he wanted to approach the challenges of the high tech monitoring industry differently. In a classic work environment the decision makers and the ones with the most knowledge are not necessarily the same people. Communication between Sales (the people with the most knowledge about product requirements) and Development (the people most knowledgable about technical limitations and opportunities) is often inefficient and slows down progress in an ever-changing market.”

With that in mind Christoph and his partner Markus Stelzmann decided to make a move that is often reserved for less traditional businesses. They reorganized the management setup as a whole and made one of the boldest moves in the electronics industry: They gave the decision making powers to the employees and implemented “TELErism” into TELE.

Coherence

85%

Mobility

82%

Efficiency

75%
“Grape is an amazing tool that allowed us to get the most out of our flat hirarchy”

Christoph Haase, Owner

Service Integrations we developed

To unify TELE’s communication and onboard the whole team we interviewed the stakeholders and created custom integrations for true efficiency improvement.

TELE Infonet

To keep all stakeholders in the loop, TELE tasked the amazing ENGARDE development agency with the creation of a management platform called INFONET

For a streamlined realtime conversation we connected Grape with the interface of Infonet to index all service tasks and send any activity of a circle to its corresponding room in Grape

“I was sold the first time I saw the Grape Search. It’s a solid solution to the lookup-problem by a professional team.”

Philipp Kanape, CEO – Engarde

“The Grape engineers where a charm to work with and integrated our product fast and resourceful.”

Gerhild Bauer, PM – Engarde

Grape Search integration

All Content from TELE Infonet is accessible right from the chat.

Windows Server 2012

Grape was tasked with integrating TELE’s network file system, consisting of a few terabytes of data, accumulated over the past two decades. This led to two challenges: First, how do you integrate a filesystem without a proper web-based API? Second, how do you open the selected files from the web browser?

Windows Application Development

Senior Developer Christoph Leitner wrote an efficient Windows application that runs on the fileserver and sends changes directly to our index. Our desktop Apps for Mac and Windows got an update so they could open the referenced files directly from the chat.

Like Apple Spotlight, but for Windows

Now all files and documents created over the past 20 years can be searched conveniently and fast right from the chat, saving precious time for TELE and their team.

Similar Model: Holacracy

The self-managed company

Invented in 2007 by Brian Robertson, the founder of Pennsylvania’s Ternery Software company, Holacracy is the distribution of decision making and authority throug self-organizing teams. It removes the management hierarchy and makes all employees stakeholders of the company’s decisions and therefore its success.

Holacracy is highly biased towards action and innovation: it defaults to autonomy and freedom, then uses internal processes to limit that autonomy when its use in a specific way turns out to be detrimental

Quick dive into the four essential elements of holacracy:

Roles instead of Job descriptions: Instead of one explicit job description an individual can hold multiple roles (defined by: name, purpose, domains to control and accountabilities) at a time.

Governance process: To periodically optimize the structure of the circles, the company makes use of a process called “integrative decision making”, where changes in governance are discussed and made.

“Holacracy” – Brian J Robertson

Circle structure: In Holacracy the various roles organize themselves in hierarchically structured circles, with their own respective meetings, goals and responsibilities.

Operational process: Unless it violates governance policies or requires spending assets of the organization (money, intellectual property, etc.), all roles can almost autonomously take any action required to reach their goals.

How it works

Learn more about holacracy in this two minute explanation video by holacracy.org

Felix Häusler

Author Felix Häusler

Felix loves product design, marketing and good coffee. He follows the tech scene closely, with a special focus on SaaS businesses and a guilty pleasure for space travel. He is always available for questions and feedback via @felix_hau on twitter.

More posts by Felix Häusler

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